Introduction:

At Fabiano, we are committed to ensuring complete customer satisfaction. If you are not entirely satisfied with your purchase due to damage, defect, or incorrect delivery, our support team is here to help.

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Cancellation:

At Fabiano, we aim to provide a smooth and flexible shopping experience. Please take a moment to review our cancellation policy:

​Non-personalized order: You can cancel the order by writing an email to customercare@fabianoappliances.com. 

Personalized order: Personalized products cannot be cancelled once placed.

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​*Note: Orders cannot be cancelled once they are shipped.

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Returns Policy:

We accept return requests only in the following cases:

o Wrong product delivered

o Defective or Damaged Product

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Eligibility:

You must initiate a return request within 24-48 hrs from the date of delivery.

o   The product must be returned in its original condition along with original packaging and all components.

o   You must upload the following images/videos at the time of request:

o   Invoice

o   Product (clearly showing the defect/damage)

o   Product packaging (outer and inner)

o   Video of the product covering all the angles

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Returns will not be accepted for:

1.      Damages caused by misuse or mishandling

2.      Products with tampered packaging or labels

3.      Incomplete products (missing parts/accessories/manuals)

4.      Items returned in a condition different from that received

5.      Products returned after 2 days of delivery

6.      Customized or personalized items

7.      Spare parts

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Replacement Policy:

In case of a genuine defect or transit damage, we will replace the item at no additional cost. Replacement will only be processed after verification of images and product condition.

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